Access Bank to undergo system upgrade, warns of temporary service disruptions | #NwokeukwuMascot

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Access Bank announces temporary service disruption | #NwokeukwuMascot

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Access Bank has announced the temporary suspension of some services for a system upgrade aimed at enhancing its customer offerings.






In a notice emailed to customers on Tuesday, the bank stated that the upgrade will occur in phases, beginning on Saturday, October 12, at 10 p.m. and concluding on Sunday, October 13, at 6:30 a.m. During this period, customers may experience temporary service disruptions on the Access More app, Internet Banking platform, and ATMs.







The message read: “Dear Valued Customer, in line with our continuous drive to better serve you, we are embarking on a comprehensive system upgrade to optimise the functionality of our systems. The upgrade exercise, which will take place in phases, starts on Saturday, October 12, at 10 p.m. and ends on Sunday, October 13, 2024, at 6:30 a.m. (West African Time).”







However, the bank assured customers that their cards will remain functional, and the *901# service will be available for fund transfers, airtime and data purchases, as well as bill payments.








“During this period, there will be temporary service disruptions on our Access More app, Internet Banking platform, and ATMs. However, your card will work seamlessly, and *901# will remain available for funds transfer, airtime and data purchases, and bill payments. Upon completion of this exercise, services across all channels will be fully restored,” the bank stated.








The bank also emphasized its commitment to keeping customers informed about subsequent phases of the upgrade.








In related news, it was earlier reported that the Chartered Institute of Bankers of Nigeria and the Body of Banks’ Chief Executive Officers in Nigeria have expressed concern over the growing criticisms of Nigerian banks on social media.






Additionally, the Central Bank of Nigeria reiterated its commitment to the stability of the country’s financial system, noting that regular stress tests are conducted to identify potential vulnerabilities within banks.







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